Trapped by RCS

<p>I settled the outstanding balance on the 23/07/16 at Foschini Canal Walk and requested the account be closed at the Cape Union Mart store in Canal Walk. I provided a letter requesting the account closure, copy of ID and card as requested by the sales consultant and was told it would be effective immediately however today I spoke to Rolene and again was assured it would be forwarded again and I would be cc in the email. I have received no email from her or her colleague. I phoned you customer care and the call was hung up. This is very frustrating and would appreciate it if my request could be addressed without any more delays. I feel that these delays are done purposely and feel it's very unfair on the customer.</p>