VS
Viresh S

1 reviews | Active since Apr 2019

01 Apr 2019, 20:40

Transunion Records not Updated

I was under debt review and had the court order rescinded. In July 2018 I had paid my debt off with RCS through Consumer friend and an paid up letter was issued, I in turn forwarded the letter to RCS and requested for to remove the default and updated my profile on transunion. But nothing was done, I contacted Transunion directly and got the default removed from my name but the record is still on my profile and it is affecting my credit score, when I questioned Transunion they advised that they sent a request to RCS to confirm so that they can update the profile but to this date nothing still nothing is done.

Section 71A (1) of the National Credit Act that states:

71A. (1) The credit provider must submit to all registered credit bureaux within seven days after settlement by a consumer of any obligation under any credit agreement, information regarding such settlement where an obligation under such credit agreement was the subject of—

(a) An adverse classification of consumer behaviour; (b) An adverse classification enforcement action against a consumer; (c) An adverse listing recorded in the payment profile of the consumer; or (d) A judgement debt.

(2) The credit bureau must remove any adverse listing contemplated in

Subsection (1) within seven days after receipt of such information from the Credit Provider.

(3) If the credit provider fails to submit information regarding a settlement as contemplated in subsection (1), a consumer may lodge a complaint against such credit provider with the National Credit Regulator.

I have only checked Transunion. RCS, has still not updated my information correctly. A paid up letter has been issued by RCS, yet it shows I owe them. I want to ensure that RCS update my details at all credit bureaus, including Transunion, Experian, XDS, Compuscan and CBP Online and to remove any adverse information.

I am in general grateful for excellent service by RCS. I have often been a client over the years. I just want this final step of clearing my name after getting early out of debt review, be completed as soon as possible.

0
Replies (4)
RCS
RCS's reply02 Apr 2019, 09:39
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group
VS
Viresh S's update03 Apr 2019, 08:44
Reviewer Update
I logged in and my credit still shows that the report has not being updated. This has been going for almost a year... Rcs does not care about customer services any more
RCS
RCS's reply03 Apr 2019, 09:06
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 
Kind Regards
RCS Group
RCS
RCS's reply25 Apr 2019, 14:55
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS