Transition from Edgars to RCS

I have been a client of Edgars for over 10years and mid july I paid up my account and requested a paid up letter. till today I am yet to receive this paid up letter and now I called the Edgars call centre yesterday and was informed all accounts were moved to RCS. I had no communication on this. When I call RCS I am informed that it will take another 48 hours to get my paid up letter which has now delayed my life immensely . Why should we as clients bear the brunt of a move over that wasnt smooth as this is what their attributing the delay of my paid up letter to? Why was I not informed? you guys really are dropping the ball. I need this paid up letter asap please as my life now has come to a standstill because of the move over and all your call centre staff are not even trying to accommodate my situation or be empathetic. Cleinst are defaulting due to covid yet the people who honor their debts are treated so badly