Totally Disappointed – Misleading Promises and Poor Customer Service

Not recommended at all! When RCS sells you the store card, they make it sound like you’ll have access to all these amazing features and benefits – but it’s all FALSE advertising!

1. Useless Wi-Code: They promote that you can use your card via Wi-Code at various restaurants and takeaways. We tried using it at Spur Northmead Square and Burger King Northmead, and guess what? Staff had no idea what Wi-Code or RCS even was. To make it worse, I no longer have access to my Wi-Code in the RCS app. So what’s the point?

2. Misleading Offers from Their “Partners”: I got a call from Blue Label Connect, claiming I was such a loyal customer that they wanted to offer me a Samsung device for only R262/month. Once the device was delivered, RCS deducted R6,299 from my account instead! I queried it and got a rude response saying “that’s what I agreed to” – which is an absolute LIE. I asked for them to collect the still-sealed device and refund me – it’s been over 3 weeks and still NOTHING.

3. Cash Withdrawal Blocked Without Reason: I was told I’d get access to the “Get Cash” feature after my 3rd payment. By the 4th month I could withdraw cash, but in the 5th month, they suddenly blocked me! When I called, they blamed my “credit score” – even though I’ve never missed a payment. In fact, I’ve paid over R20,000 on my card and my monthly instalment is only R1,800! How does it make sense that I can use the card in-store, but not withdraw MY OWN money in an emergency?? A team leader told me the funds would be available after the 12th (after statement run), but I'm STILL blocked. What is going on?

RCS keeps pushing the “loyal customer” narrative but treats loyal customers like this?? This is MY account, MY debt, and I’m paying on time – so why am I being capped and blocked?

Sort this out ASAP. Very disappointed with the misleading promises, poor service, and lack of accountability. I cannot recommend RCS to anyone.