1 reviews | Active since Jan 2017
TOTAL SHOCK AND DISBELIEVE IN POOR SERVICE!!!
<p>I am so shocked in the service I am receiving from RCS on my Coricraft account. After numerous calls and explaining to consultants and managers my problem they still cannot calculate my premium I need to pay each month, Double debit orders, incorrect calculated debit orders etc. I need to visit my bank twice now and cancel these incorrect debit orders and then I get penalized by RCS for not paying my installment after they instructed me to do so. Double debit orders from RCS drawing my bank account into arrears and then getting penalized from the bank due to debit orders drawing my account into arrears. Speaking with a manager and agreeing on a monthly installment and then a month later they call me to inform me my account is in arrears and need to make payment ASAP. Then complaining at their customer service center and after receiving my mail I am still waiting, after a week already, for feedback. The list goes on. This is totaly and utterly poor service. I feel I need to send RCS an invoice for all the time and effort I've done so far for doing their work for them. I expect feedback and some sort of refund for the inconvenience caused with me as a client.</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
