Time to tackle *****

After reporting ***** on a RCS card, and having sent in multiple forms to dispute transactions, we get sent from pillar to post with NO resolve! ***** dept. sends you to disputes dept, just to have the disputes Dept. send you back to ***** dept. All done by automated email, which you cannot reply to! Phone the landline - offices are closed.... Next step will be to get in contact with the KI on the entity and/or the compliance officer, failing which, this complaint will probably end up at the Ombud! Worst service ever! I would really like to see their TCF policy! Better yet, perhaps ask for the training records of the reps to ensure that the TCF policy is actioned the way the compliance and management teams intended it to be actioned.... Completely fed up with the scenario of having to pay for a ******** to ***** information, enrich himself, and then be enabled by the credit houses to get away with the crime!