Time for a new technical team

RCS store card and app has been offline for the past 3 weeks. An email was received saying that their technical team is looking into the matter, it's almost been 1 month why can't the technical team resolve the problem. An sms was received to say payments can be made but we cannot use any of the services. Yet they want to take our money but we cannot use the services. I hope I will not be charged services fees for this month that I was not able to use the services.