LS
Lynne S
1 reviews | Active since Mar 2020
13 May 2020, 05:08
Threatening to cancel my insurance
It's been virtually impossible to reach you during lockdown. I have sent ten emails desperately trying to claim from my customer protection plan but I just get ignored. I have sent all of the correct documentation several times over but no response. Now I get this new threat sent to me at 3am while trying to sleep Please note: Your Customer Protection Insurance policy will lapse if the total due on your RCS CARD account is not paid. Queries? Call ***
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Replies (2)0
Replies (2)
RCS's replyOfficial
13 May 2020, 08:05Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply13 May 2020, 08:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
23 May 2020, 09:38Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS
RCS's reply23 May 2020, 09:38
Official
Good day We are pleased to inform you that your complaint has been resolved. Please accept our apologies for the inconvenience this may have caused you. I trust you find the above in order. Kind Regards,RCS CARDS