PW
Paul W

1 reviews | Active since Jul 2023

16 May 2025, 16:46

Thousands taken off my RCS builders card *****ulently

Be careful with ***** attempts on your RCS builders card. On 22 April R18724 was *****ulently taken off my builders card for an online purchase. I sent in a completed dispute form. When phoned was told I was liable. When asked fir details had to get a ***** case police number. Police wanted a statement of the *****ulent transaction. RCS said statemen available only end of May.logged a complaint against RCS with financial Ombudsman and waiting for outcome. RCS staff very ***********- spent hours on phone being directed to uninformed staff. My details had to be leaked from within RCS - do not trust any credit cards under RCS

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Replies (1)
RCS
RCS's reply16 May 2025, 16:51
Official
Good day  Mr Paul Winter,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group