1 reviews | Active since Jun 2016

26 May 2026, 14:32

Third complaint since no help

This is now the 3rd complaint on here since the 30th of April.

Again, no feedback yet I got told in a previous reply I did. Just how much do I need to do to get assistance. No one calls. No one emails.

Just the same nonsense. We responded. No, you did not. Neither did your complaints department respond to my email.

So, here I am again. Asking for assistance. RCS willy nilly decided to up my monthly payment on my credit card converting it to a budget account, leading to around R1000 a month extra on my budget. NO COMMUNICATION!

I will go to the NCR next, even though it's a schlep. Heaven knows a company can't be this pathetic and get away with it. Sad thing is I've been a client for years. You're quick to take money but not so much in sorting things out that will assist the client.

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Replies (1)
RCS
RCS's reply26 May 2026, 14:35
Official
Good day Debbie,

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,