*******
I received a mail from RCS (Edgars division) that I need to pay R1 174.18 the very next day I went in store to Edgars Vaal Mall where to my surprise my payment went up to R R 1 224.00 - so long story short, I contact RCS the very next morning email addresses provided to me by the Vaal Mall Edgars (less than 48 hours after the initial letter)
After sending the mail I get an autoresponder from both email addresses: edg******* as well as *** on 10/12/2020
With no feedback from RCS a few days later I contact the call Centre (the very reason why I decided to close my account with Edgars) as in past I had a representative scream at me and use fowl language towards me. Setting that aside this time the lady assures me this will be sorted in less than a week....
Today is 28/12/2020 I spoke to a person again saying that my account has been closed but has a balance.... Really.... Fix your mess RCS
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
My math works out to this
R1174.18 was the requested amount to close.
R1224.00 was payed that very same day...
R49.82 is then added in store for "account closure"...
R25.96 is your requested amount to close the account which is still not closed....
My math works out to this
R1174.18 was the requested amount to close.
R1224.00 was payed that very same day...
R49.82 is then added in store for "account closure"...
R25.96 is your requested amount to close the account which is still not closed....