AW
Arthur W

1 reviews | Active since Apr 2013

31 Jan 2024, 08:42

Thievery

In May I queried suspicious activity on my RCS account. I received a statement from them showing nothing suspicious. I received a statement dor January 2024 and the balance I owe is actually more than a year ago. I did not make any purchases and pay every month via debit order. How can I keep paying and my balance doesn't come down. I feel this needs investigating on a higher level. Maybe I must just hand over to SAPS.

0
Replies (4)
RCS
RCS's reply31 Jan 2024, 08:52
Official
 Good day, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Kind Regards RCS Group 
AW
Arthur W's update31 Jan 2024, 08:54
Reviewer Update
If this is not resolved I will cancel the debit order.
RCS
RCS's reply31 Jan 2024, 08:56
Official
 We have escalated your complaint to the relevant department for further assistance. Please accept our sincere apologies for the inconvenience experienced.
RCS
RCS's reply31 Jan 2024, 09:12
Official
Good day Arthur, thanks again for being in contact and for your patience. We have sent you an email.
Please let us know if you need any further assistance.