They won't decrease my credit limit.

<p>Hi there</p> <p>Can you please explain to me why I can't decrease my credit limit? I went to Game at Cresta on Wednesday 20/07/16. I asked the lady at the till to check my balance. She said its R300 and some change. Okay, I paid R5000. So ideally my new balance is R5300 and some change. </p> <p>On Thursday 21 July I sent an email ********** and asked if my limit could be decreased to R2000. I didnt get a response and I called 24hrs to find out the status. The guy that I spoke to said they haven't received my email. I resent it. Still NO response.</p> <p> </p> <p>Yesterday 25 July 2016 (Monday) at 14h47 I recieved this mail (Kindly be advised that the limit can only be decreased to R 2500.00, please advise if you are comfortable with that amount) BUT WHY?? </p> <p> </p> <p>So I called today 26/07/2016 and Bronwyn Arrison answered, she is saying they can't decrease it because my credit limit is R2300 ( I asked her, how and why?) She asked me hold. Ok, I hold. She comes back and say I need to pay R600 extra for my account to be decrease to R2000. Question is WHY? She doesnt know. </p> <p> </p> <p>Please be proffesional and have proffesional people WHO KNOWS WHAT THEY ARE DOING. </p>