They will quickly hold You liable for any ***** commuted, even if you took steps to prevent it!!!!!

We received a call that there was ***** activity recently on our Makro credit card, we immediately advised it was not us and for the transaction to be block. We received confirmation sms stating that the card was blocked and transection reversed.

We called on 10/12 to follow up and the lady advised that the card was indeed blocked but couldn't confirm if the transaction reversed successfully. She advised we get a affidavit and fill in distupte form and forward to them.

The required information was sent on 11/12 to enable them to investigate. 13/12 they sent a lousy SMS saying "Good day. The investigation on your Makro account has been finalized. Please be advised that you were found liable" that's it, nothing else. We called them and the lady said we should have called them immediately when we got OTP, the OTP didn't even mention which store the transaction was regarding, so how we supposed to know, upon us asking that she put us on hold to speak to someone superior and after 10 mins of holding, she said the decision still stands.

Then they proceeded to UNBLOCK the card we previously requested for it to be blocked because of this *****.