They don't take clients seriously

We reported ***** on our account, we sent everything the consultants required of us, their response was a lousy SMS: "Good day. The investigation on your Makro account has been finalized. Please be advised that you were found liable" that's it, nothing else.

Based on their response I am not confident that a thorough investigation was conducted. Being in the customer service industry myself, in such cases an email is sent to the client with the verdict and detailing how it got to that. Silly me for expecting this organization to take its clients/customers seriously.