They Are Plain Lazy.

So this week our ****eater packs up & the only way we can get a new one is going back to rcs card, which we haven't used in about 2 years. I call them up on Thursday just to see if it's still working, they tell me it's under my wife's details, she must call. So today Saturday morning my wife calls them at 8am, everything going well till they say her email address is wrong, which has never been changed in 18 years, she must send a selfie via a link, that's where the **** starts, took 45 minutes for them to accept the selfie, in which we told the card is too old & the email has been updated, we must go to game for a new card. Thinking that should be quick, go to game, lady helps us within 10 minutes & the new thing now, you need a pin for the card. We put a pin in & press enter, straight away get a message the account is blocked, then all the problems start all over again. Call rcs to find out the problem, guess what, your email address is wrong, they forgot to update it, took another 45 minutes to get a selfie again, we both standing there so ****ed off, finally the lady at game speaks to the rcs & with her help 3rd time came right, got the message of account unblocked. I must admit the lady at game helped another, cause rcs has know clue what they doing. Went to builders to the counter & just hoped, it worked. If it wasn't for the situation we in, I wouldn't even touch rcs again. Only reason we did it, cause builders had a strong ****eater on special, which we could miss,otherwise I'm just paying it off as quick as possible & stay away. They are too lazy to do basic things of update details, you must waste R100s of rands of airtime calling them.