The worst service ever

I app**** for a PnP store account more than 7 days ago and I am still not able to use the account as there is an IT issue. I have spent over 3 hours our the phone with the call center and still nothing. I get the same lame excuse that the matter has been escalated to the IT department and we are awaiting feedback. It has come to a point where the team-leader is actually avoiding my calls and emails.