The money I paid is not reflecting and RCS won’t help me

I paid my due amount using the RCS app on the 24th of September 2023. Today is the 3rd of October and the funds have not yet reflected.

I called in and was told to email RCS. I did so explaining my situation that Capitec bank the bank I used to pay with does not provide proof of payment/purchase because it’s an online transaction.

I sent in a bank statement that showed the transaction going through. But Neliswa who was assisting me insisted that I send proof of payment or target details. And I told her my bank cannot provide that.

I have used the app before and had no issues. But this time there was an issue and honestly it’s not my fault that the RCS app is faulty.

I am so angry with this company and I honestly would tell someone to think twice before using them.