GM
Gloria M

1 reviews | Active since Mar 2017

11 Mar 2017, 13:00

The disgust

<p>I have never in my received such terrible service in my life. Your consultants are rude and have no abosulte manners. I am aware my account is in arrears I do know if you want to speak to me like a civil individual then do so. Its not the first time this has happend but I am abosuletly disgusted that this keeps on happening. If this is how you train your staff to speak to your clients then i really dont know what or where customer relations come in. Dont call me 3 - 5 times a week two weeks before I get paid of which you are aware of and on your system to come and pay xx amount - I know I got a statement and when I request to get a statement resent to me - I am told I will get one at the end of the month. You wnat me to pay immediately I expect to see it in writing of how much I owe and the cost incurred for it to amount to that. I will never and I repeat never open a card where RCS is associated with - I will pay off this and ensure that this account is closed asap. The level of terrible service and threats I received is enough. Now Im being told that they will list me if I dont pay, like really now. If that will be done why am I only informed of this after I have paid for the month of March. I am disgusted of the level of service I received and really think you should teach your staff the ethics of good customer relations and manners.</p> <p> </p> <p> </p>

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Replies (1)
RCS
RCS's reply11 Mar 2017, 14:17
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,