Terrible, *********, *********** service!!! Worst credit protection insurance EVER!!!

DO NOT ENTER INTO A CREDIT AGREEMENT WITH THIS ABSOLUTELY ATROCIOUS AND ************ COMPANY!!!!!! I contacted Makro/RCS in April 2020 as I was retrenched 31 March 2020. I was told to submit documents which included a bank statement, retrenchment letter and loss of income form (which RCS claims dept provided me with). I submitted all the documents 24 April 2020 and no response forthcoming until Blake & assoc attorneys contacted me in August 2020 as my account is in arrears and has been handed over for collection. Of course my account is in arrears!!!!!! That is precisely why I have app**** for the loss of income benefits!!!!! What am I missing here????? Retrenched = no income = credit protection = benefit !!!!!!!!!!!! Is this so difficult to understand? What do you think retrenchment means and what exactly do you think credit protection cover means??????? According to the countless other HORRIBLE reviews I have read on hellopeter about Makro/RCS regarding this type of situation, the credit protection is only for 3 months. Now why does your terms and conditions clearly state that retrenchment cover is up to 12 months? I mean, really now???????????? Why are you not upholding your own terms and conditions????????? I have sent you a total of 6 emails between April and July and have attempted to contact you via telephone on numerous occasions in order for you to resolve my claim - which is a waste of my time and lack of funds (I've been retrenched remember? which means NO income and the reason why I have app**** for your loss of income under your credit protection plan!!!) I have repeatedly asked you for updates, solutions, anything...only to fall on deaf ears!!!!! Now you want to threaten me with attorneys?????? What an absolute ****!!!!!!!!!!!! It is seriously shocking how this company conducts business and treats their customers. I will be contacting the NCR and the FSCA to report your misconduct and ********* business practices.