Terrible, ****ty Service

I had an account with Edgars and since it was moved over to RCS my statement is all over the place and the amounts are incorrect. When i call their call centre I am on hold for 20 minutes before i get the worst service ever, my statement is showing way more than what i actually owe since the account was moved over to RCS, they cannot give me a proper answer as to why its like this.

Can someone please look into this and revert back as its really frustrating having to try and figure this out and messing with peoples finances

Wafieka *** ***