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Tumierra H

1 reviews | Active since Jul 2022

25 Sept 2024, 13:24

Terrible service two months in a Row

This is the second month my account being debited Twice, I thought they wouldve resolved this issue last month but now I was debited twice this month again. This is Terrible service and the staff sure you its sorted when its not.

0
Replies (5)
RCS
RCS's reply25 Sept 2024, 15:22
Official
 Good day,

We herewith acknowledge receipt of your complaint.  We have escalated your complaint to the relevant department for further assistance.  Kind Regards RCS Group 
TH
Tumierra H's update27 Sept 2024, 13:12
Reviewer Update
Having to Go back and forth on calls for the 2nd month is just Pathetic, non of the consultants ahs a clear answer and im having to basically beg for my own money to be refunded to me
RCS
RCS's reply27 Sept 2024, 13:34
Official
Good day,
 
 Thank you for your message. Please accept our apologies for the inconvenience caused to you.

We believe the matter is in the process of being rectified. 
 Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 
 
 Kind Regards,
 RCS Group
TH
Tumierra H's update03 Oct 2024, 09:53
Reviewer Update
I AM HONESLTY LOST FOR WORDS, IMAGINE HAVING TO BEG FOR YOUR REFUND THEN A CALLING THEIR CONSULTANTS WITH NO HELP AT ALL TO A CONSULTANT FROM THE COMPALINTS DEPARTMENT CALLING ME ASSURING ME THEY WILL REFUND ME MY MONEY AND REFUND ME MY CORRECT AMOUNT JUIST TO FIND THEY REFUNDED ME THE INCORRECT AMOUNT AS I KNEW THEY WOULD AND NOW I HAVE WASTE MY TIME AGAIN TO CALL THEIR IMCOMPITENT CUSTOMER SERVICE.
RCS
RCS's reply03 Oct 2024, 10:20
Official
Hi Tumierra

We are investigating this for you. 

We will provide you with feedback shortly. 

Regards

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