1 reviews | Active since May 2016
Terrible service received from RCS call centre regarding my Makro account
<p>I paid my Makro account via EFT however I received calls from the RCS call centre indicating that I did not pay my account. I sent a number of e-mails with proof of payment to the RCS group. It seems like the people are *********** or do not read the e-mails after I sent the proof of payment to them. I then sent 20 e-mails to RCS after receiving a threatening letter from RCS. Only after the 20 e-mails did RCS react and do the necessary so that my payments would reflect on my account.</p>
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS