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Ollie O
1 reviews | Active since Apr 2021
08 Apr 2021, 10:25
Terrible service from RCS Home Loans
RCS, I would like you to give me some help. Yesterday I called RCS to request a settlement account on my house loan I acquired from you but to no avail. It seems that the employees do not know what they are doing or are *********** and need training to do their job. When talking to the recipient of my call and give them my South African identity number *** 087) they tell me that I do not have a home loan. I am reverting to HelloPeter to get some assistance from your organisation. Thank you in anticipation of your prompt urgent response in this matter. Please respond via my e-mail ***
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RCS's replyOfficial
08 Apr 2021, 10:48Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply08 Apr 2021, 10:48
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group