Terrible Service from RCS

Item: RCS
Rating: 1
Author: Melas O

On 16 November 2020I settled my account with RCS and requested the account be closed. I sent notice and proof of payment via email to the address printed on the statement, namely, ***

Today, 25 November they are calling to tell me my account is in arears. Then they requested I send the proof of payment to their WhatsApp!!!!!!!

RCS does not know what they are doing and no wonder there are so many complaints here on Hello Peter for RCS.

RCS, NB: this account is closed and settled in full effective 16 November 2020. This is now the fourth time I am notifying you. I not longer have an RCS account effective 16 November 2020.

Thank you VERY MUCH.

Helpful (0)

Replies (1)

RCS's replyOfficial

26 Nov 2020, 06:12

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply26 Nov 2020, 06:12

Official