Terrible service for requesting to close an account.

Good day. I first phoned Edgars this morning where their machine referred me to RCS as they are managing the the Edcon accounts now. I phoned RCS two times, 1st struggling to get your agent into my profile as you have my information from 12 years back, my information at Edgars was updated to my current information. I asked the agent for the settlement amount with the bank details and where to send it to, I was told that this would be sent to me via sms, I received the sms, it only stated my settlement amount. SO I phoned again, gave my current email address and asked the settlement letter with all the details on so I can pay into the correct account and send the proof of payment to the correct email address and was told it would be sent to my email address...and I'm still waiting?! I want to pay this amount TODAY to close my account, for goodness sake, how hard can it be to close an account? My email address is *** & *** - I want my settlement letter with the settlement amount, the bank details and relevant contact details on to sent the POP to, TODAY still please. I just want to close my account.