Terrible service for a customer of theirs for 15 years!!!

I am a Customer of Game RCS for 15 years now, I've lost my recent job in 2019 July or August. I've submitted a claim from my insurance cover for Retrenchment and it was paid for a year. In Oct 2020 I got my job back with the same company that Retrenched me and got paid. My affordability is great and I have a lot of money left at the end of the month. I app**** to remove the insurance claim block and paid my account yesterday.

I then submitted all of my paperwork invloving the reopening of my account. Today I receive an outcome that they cannot remove the block because I cannot afford to Pay my account!!!

They could see clearly that I can afford my account but still wouldn't listen! I am a client for 15 years and always paid my account with them. A loyal customer.

What they are doing now is not loyalty to customers. They deserve no loyalty and support. They are total ******* and want to use us for years and then throw us elsewhere in the end!!! Disappointed.