Terrible service doesn't even begin to the non existant service

The rating for this service is actually horrible. On numerous occasions I have repeatedly asked to be communicated with in writing - Request Ignored. Since Jan / Feb I've informed them about health issues and assistance from my policy is required. To date no help. I was now handed over to some legal company for action which is not acceptable. I pay for the coverage on that policy and am entitled to assistance. However, too many *********** people are working at the call centre. Issues such as the following were encountered during the past 5 months. Someone call me and has no clue of what they're talking about as they don't have the details / track record of conversations. When I counter a question with a question I get one of two answers: I don't have that detail in front of me and will have to ask my supervisor: or I don't know. Callers are harassing me even more so when they don't know about the person that called me 5 minutes ago. I now INSIST that management send me a direct mail to resolve the issue. My email address is ********** No phone calls where only you have a record of. I want everything in writing with commitment to get the issue resolved.