Terrible Service Deliver from RCS

Today I wanted to use my MyGame RCS card to make a purchase, but when I got to the check out my purchase would not go through, it kept getting declined. The cashier checked to see that I had credit on my card. I was then instructed to go to the client service desk in order to make a call to RCS to find out what is going on with my account. The consultant I spoke to advised me that a double debit come off my account (which by the way I can not find) and therefore RCS has blocked my card. I have checked my bank account and I only find one payment on the 24th July for "Dion Wired" to the value of R147.00 which is my monthly installment that comes off my account. So I was inconvenience due to an error on their end which cannot be sorted out manual I have to wait for the system to automatically update itself. So when did RCS call me to discuss the fact that due to the double debit taken from their end that they will block my card? When did I receive an SMS to notify me of this system error and that my card will be blocked until it can be sorted out. This is one of the many reasons I canceled my RCS many years ago, lack of service, communication and transparency. How about TCC principle?? I had to leave the sore empty handed. I would appreciate a call from RCS to apologize for the inconvenience and embarresment I had to endure.