Terrible service Claims department

Subject: Formal Complaint – Delay in Unblocking Accounts Despite Proof of Income Submission To Whom It May Concern, I am writing to formally raise a complaint regarding the extremely poor service I have received from the RCS Claims or Customer Service Department. More than three weeks ago, I submitted proof of income in order to have my RCS accounts unblocked, following a previous retrenchment period. Despite now being employed and financially stable, my accounts remain blocked. This is preventing me from accessing services that I am actively paying for. Every time I send through documentation, it takes your team up to a week or more just to respond. If further information is needed and I submit it, the same delay happens again. This ongoing back-and-forth has made the entire process unnecessarily drawn out and frustrating. To make matters worse: Two of the accounts are fully paid off, yet they remain blocked. I am still being charged for accounts that I cannot access or use. When I call your support line, I am told repeatedly to “wait 72 hours,” but no real action is taken. This level of service is unacceptable. The delays, lack of urgency, and poor communication reflect very badly on RCS. I am simply trying to restore access to my accounts now that I am back on my feet, and I am being penalized for trying to do the right thing. I am requesting the following as a matter of urgency: Immediate unblocking of all eligible accounts. A full review of why these delays have occurred.

A written response acknowledging this complaint and detailing steps being taken. If this issue is not resolved within 5 working days, I will escalate it to the National Credit Regulator (NCR) and the Ombudsman for Banking Services (OBS), I trust you will treat this complaint seriously and act quickly to resolve it. Sincerely,