Terrible service

I am appalled at the service provided by Japhta at RCS call centre, his rudeness and arrogance is shocking to say the least. My husband called the call centre, he was sent from pillar to post. He complained to Japhta if the lack of service he is receiving, his response was very rude, my husband told him that , he should have a way to talk to customers, he said that he is not his customer and that he was trained to handle people like him in that manner. He also refused to put him through to his supervisor. I guess the calls are recorded, the recording can be listened to. The call was between 15:00-15:***81 17/12/2020. This is worst service I have come across. I listened to the conversation in utter dismay.