Terrible Service and Processes

So apparently customer service no longer exists :( I've had an RCS card for many years and never before had any problems when using same. Today, I went to the store to purchase some items and what do you know, the card declines. After contacting RCS, I'm informed that my card is too old and need replacement first before purchases could be made. Sadly, no notification or warning was given to indicate that the cards suddenly stopped working and require replacement. Worst is when questioned, no answer was given either nor any other offer to assist. Just "Is there anything else?". So disappointed.