ZD
Zakiyya D
1 reviews | Active since Apr 2016
11 Feb 2020, 10:08
Terrible Service
Good day
I paid my account up on the 16th January 2020 I was not aware that you can request for a Settlement Figure My account was still debited on the 20th Jan up until now I still have problems, with closing the account and getting refunded. Every time I phone I have someone that is telling me a different story. Can I please get assistance, before the 20th and before you debit my account again. Guys your services is extremely Terrible! I have phoned numerous times and I have emailed. This is frustrating.
Ref: ACT/412437/Y0R7P3. REF; *** ***.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
11 Feb 2020, 10:10Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply11 Feb 2020, 10:10
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
12 Feb 2020, 13:28Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
RCS's reply12 Feb 2020, 13:28
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind RegardsRCS Group
ZD
Zakiyya D's updateReviewer Update
13 Feb 2020, 08:09Good day
kindly note that I have phoned RCS yesterday, my Complaint has not been resolved.
in actual fact I was lucky to speak to a consultant that could actually cancel by debit order. Apparently it will take another couple of days to refund me and then close the account.
In the mean while, I wonder is there interest on the account piling up?
Ref: ACT 415628J3W7J9
Kr.
Z Davids
kindly note that I have phoned RCS yesterday, my Complaint has not been resolved.
in actual fact I was lucky to speak to a consultant that could actually cancel by debit order. Apparently it will take another couple of days to refund me and then close the account.
In the mean while, I wonder is there interest on the account piling up?
Ref: ACT 415628J3W7J9
Kr.
Z Davids
ZD
Zakiyya D's update13 Feb 2020, 08:09
Reviewer Update
Good day
kindly note that I have phoned RCS yesterday, my Complaint has not been resolved.
in actual fact I was lucky to speak to a consultant that could actually cancel by debit order. Apparently it will take another couple of days to refund me and then close the account.
In the mean while, I wonder is there interest on the account piling up?
Ref: ACT 415628J3W7J9
Kr.
Z Davids
kindly note that I have phoned RCS yesterday, my Complaint has not been resolved.
in actual fact I was lucky to speak to a consultant that could actually cancel by debit order. Apparently it will take another couple of days to refund me and then close the account.
In the mean while, I wonder is there interest on the account piling up?
Ref: ACT 415628J3W7J9
Kr.
Z Davids
ZD
Zakiyya D's updateReviewer Update
13 Mar 2020, 11:07Hi,
almost another month passed and i still have not had my account closed.
refund is still outstanding, i keep on receiving emails requesting me to send this or that.
every time i supply your consultants with information a week or so later i get another email, asking me to submit something else.
can i please get a reply???
almost another month passed and i still have not had my account closed.
refund is still outstanding, i keep on receiving emails requesting me to send this or that.
every time i supply your consultants with information a week or so later i get another email, asking me to submit something else.
can i please get a reply???
ZD
Zakiyya D's update13 Mar 2020, 11:07
Reviewer Update
Hi,
almost another month passed and i still have not had my account closed.
refund is still outstanding, i keep on receiving emails requesting me to send this or that.
every time i supply your consultants with information a week or so later i get another email, asking me to submit something else.
can i please get a reply???
almost another month passed and i still have not had my account closed.
refund is still outstanding, i keep on receiving emails requesting me to send this or that.
every time i supply your consultants with information a week or so later i get another email, asking me to submit something else.
can i please get a reply???