Terrible service

<p>My account was paid in full in January 2017. February I get an outstanding balance sms. I go to the store after contacting RCS and take my original receipt with. Apparently my payment was incorrectly allocated - which I was willing to understand, but since then only more charges for collection sms's and interest was added. I am struggling for 6 months now to clear my account and have it closed via email and telephone conversations. Abigail who says she is the customer service managers PA, tried to sort it out after speaking to Megan at customer service. But nothing happened and the manager is to busy to speak to me herself according to Abigail. Then a month later I spoke to AB at the collections department who also promised me a customer service team leader will phone me back and a week later nobody contacted me. Then I left a message at Michelle at the switchboard to please ask JP Booysens the collections manager to contact me and still - no reply. What do I need to do to clear and close my account? Terrible, terrible service!!!!!</p>