VN
Virginia N

1 reviews | Active since Jul 2017

21 Aug 2018, 17:52

Terrible service

Made 3 calls to them and was put on hold for a long time. On a 10 minutes call I spoke to someone for only 3 minutes the rest of the time was put on hold. And your agents cannot make outbound calls(So they say). How do you expect us to be calling and holding on for so long but you cannot call us back? This is not good service at all. ?

0
Replies (2)
RCS
RCS's reply22 Aug 2018, 13:50
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply24 Aug 2018, 09:42
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS