TERRIBLE SERVICE

I HAVE BEEN STRUGGLING SINCE NOVEMBER TO CLOSE MY TEKKIE TOWN ACCOUNT. I HAVE PAID EVERYTHING AND MAILED IT ALL TO THERE PAYMENTS MAILS. THEN IT TAKES THEM 3 WEEKS TO RESPONDE TO A MAIL SAYING THEY DONT ACCEPT MY PROOF OF PAYMENT - I MEAN IT COMES FROM THE BANK WHO DO THEY THINK THEY ARE. THEN I DONT GET STATEMENTS JUST SMS SAYING THEY HANDING ME OVER. WHEN I PHONED AND ASKED WHAT THIS ABOUT I GET TOLD ITS BECAUSE I OWE THEM R134.00 AND THEY HAVE BEEN SENDING STATEMENTS. THE I ASKED WHAT IS THE ADRES THEY GIVE A ADRES I HAVE NEVER HEART OFF AND WAS TOLD I PHONED AND CHANGED ADRES WHEN I SAID I NEVER DID SHE SAID THEY WILL HAVE TO GO THRU MY PHONE RECORDS AND GET BACK TO ME. EVEN GOT A REF NUMBER - TODAY I PHONE AS IT IS ALL READY A WEEK LATER AND NO JOY JUST TO BE TOLD THAT THERE WAS NO NOTE MADE TO WHAT MY QUERY WAS SO THEY CANT ASSIST ME. I MEAN REALLY HOW DO RCS OPERATE A BUSINESS LIKE THIS AND TREAT PEOPLE THIS WAY AND GET AWAY WITH IT. STILL TODAY NO STATEMENNTS BUT THEY EXPECT PAYMENTS???????????? IM SORRY BUT IT DOES NOT WORK LIKE THAT. PEOPLE DO NOT USE THE RCS GROUP CARDS AT ALL THERE SERVICE SUCKS AND CALL CENTRES TAKES FOR EVER TO ANSWER PHONES