Terrible Service

<p>I settled my account on 15/07/2016. I continued to receive messages showing amount due and calls saying that I need to pay the account. I spoke to several consultants who said they would contact their finance area and have the issue sorted out, but I still continued to receive messages and calls. In August I was assured that everything had been sorted. I was also assured that the ITC Dept would send confirmation to the credit bureaus that the account has been settled and that this would take 5-7 working days. When I called again in September after still receiving messages I was told that ITC would take 7-21 days. In Oct I received messages and calls again stating that I still owe money. I was then told that it was the fault of RCS as they had not closed the account. Once again they said it would be sorted and when I asked about ITC they said it would take 14-21 days. They also said they would send me a “paid up letter” which I only received the next day after calling them once again. The “paid up letter” does not even reflect the actual day that I settled the account. Your terrible service has been an absolute waste of my time.</p>