Terrible rcs service

During the lockdown period i lost my rcs card so i immediately contaced customer care to report the matter after having the telephone dropped in my ear 3 times i evetually asked an operater to call me back. I have also sent a mail to report thr matyer again bit still i have received no feedback at all. I was called back by a staff member who then on the same line put me through to the relevant person who then made as if he could not hear me speaking at all and then again dropped the phone in my ear. This was the most humiliating as his tone was condescending and he was clearly not interested in helping me at all no matter hoe i tried to explain... Mind tyou i even pit my fone on speaker for my husband to hear. I explained to the previous person that i would rather have the card stopped immediately than have someone purchasr things on my card... He redirected me that be humiliated i am extremely offended by the operators tone and manner of speaking i understand fully the times and challenges we are facing during this lockdown but if you dont want to work dont go i surely dont want to be talking to operators because i have the airtime to waste i hooe that call can be traced an the person dealt with