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HS
H S

1 reviews | Active since Feb 2017

11 Jan 2023, 10:30

Terrible RCS card... cant do basics

Try to get my debit order date changed and what a sleep, of all retailers I have dealt with over many years its the first time I experience this, a letter from HR, salary slip and copy of ID..... what a mess!! who in this day in age is going to ask their HR for a letter!! Its like dealing with a company from the stone ages, best of al is that if the date is changed they will get their money 5 days earlier. Sometimes I wonder....

0
Replies (4)
RCS
RCS's reply14 Jan 2023, 09:53
Official
Good day,

We acknowledge receipt of the complaint and will provide you with feedback as soon as we have completed our investigation. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards,RCS Group
RCS
RCS's reply14 Jan 2023, 10:46
Official
Good day,

We are pleased to inform that your complaint has been resolved.

Please accept our apologies for any inconvenience this matter may have caused.

We trust you find the above in order.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

 

Kind regards,RCS Cards
HS
H S's update17 Jan 2023, 05:45
Reviewer Update
But was the change done? I again emailed your complaints department yesterday and received no response!!!
RCS
RCS's reply16 Mar 2023, 12:46
Official
 Good day 

We are pleased to inform you that your complaint has been resolved. 

Please accept our apologies for the inconvenience this may have caused you. 

I trust you find the above in order. 

Kind Regards, 

RCS CARDS