Terrible customer services

Good day I have spoken to numerous agents, and still awaiting fir a call back .from supervisors. Kylin and Jeremiah from the headoffice. My query was not about' being active on club or not, my query was to listen to call s' as from last year Jan' as to when did I reinstate my club ' I have not used any benefits, and was unaware I was being charged for " classic club" fees as i cancelled all products in my account. Prior to the change to RCS' we used only get an sms mini statement with balance and total due and some adverts, only got a detailed statement in August 2020 stating I'm being charged for club. I humbly request for this to be investigated ' as I was unaware that classic club was active and I was charged. Not sure how far back you can listen ti calls and provide feedback . I am really cannot afford those charges and request a reversal of fees from when I was being charged' without my consent. This query has sent many times, and I get the same response below. Thankyou Mrs n Manilal *** ***