RC
Rosemary C
1 reviews | Active since Aug 2018
20 Apr 2023, 15:38
Terrible Customer Service RCS
Almost two months ago i had a reversal done on my account for something that i bought and never received. I called their account department and they told me that i needed to go back to store and have the reversal done and the email should then be sent to then via the store. Thank you, Game Worcester for doing what you were suppose to do. Eversince then i have been sending email after email, making call after call to try and get it sorted out. No response from RCS. The amount is still on my account and they keep adding charges, sending threatening sms's, making calls demanding money that i do not owe them. Their service up to now has been the worst i have ever received.
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Replies (5)0
Replies (5)
RCS's replyOfficial
20 Apr 2023, 15:40Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RCS's reply20 Apr 2023, 15:40
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Kind Regards
RCS Group
RC
Rosemary C's updateReviewer Update
20 Apr 2023, 15:47I have gotten this response multiple times throughout these two months, excuse me if i do not necessarily believe it.
RC
Rosemary C's update20 Apr 2023, 15:47
Reviewer Update
I have gotten this response multiple times throughout these two months, excuse me if i do not necessarily believe it.
RCS's replyOfficial
28 Apr 2023, 11:56Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply28 Apr 2023, 11:56
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RC
Rosemary C's updateReviewer Update
13 Sept 2023, 08:44Clearly my complaint has not been resolved. Why is there still money on an account that should be cleared? Are you expecting me to pay for the terrible service given? I don't have a refrigerator from Game, didn't receive anything so this account should be cleared. Upon you taking the refrigerator of the lady told me that a R300 would be left on the account and asked that i please remove or correct this review. I asked what the R300 was for and that it be explained to me. It never was hence i didnt pay it. Now it over 400. As explained this whole incident could have been avoided if you pay attention to your customers emails, requests and complaints.
RC
Rosemary C's update13 Sept 2023, 08:44
Reviewer Update
Clearly my complaint has not been resolved. Why is there still money on an account that should be cleared? Are you expecting me to pay for the terrible service given? I don't have a refrigerator from Game, didn't receive anything so this account should be cleared. Upon you taking the refrigerator of the lady told me that a R300 would be left on the account and asked that i please remove or correct this review. I asked what the R300 was for and that it be explained to me. It never was hence i didnt pay it. Now it over 400. As explained this whole incident could have been avoided if you pay attention to your customers emails, requests and complaints.
RCS's replyOfficial
13 Sept 2023, 10:39Hi Ms. Cupido , My name is Nicole I will get back to you as soon as possible. Please look out for an email from me.
RCS's reply13 Sept 2023, 10:39
Official
Hi Ms. Cupido , My name is Nicole I will get back to you as soon as possible. Please look out for an email from me.