Terrible Customer Service & ***** scheme

This company fails to meet the customer expectations in terms of response time, and overall customer experience. Firstly, its ***** section isn't built on a foundation of great investigation service to ensure agents are working at their highest standard. My account which was settled while ago and pleaded that it should be closed, was never and little did I know that someone took advantage of it and purchased unknown items ********** for me to account for. RCS was alerted of this incident but failing to resolve the matter & putting my ****** credit record at stake. Have been patient enough to allow the investigation and now left with no option but to refer the matter to my legal representatives for what is right. Keep calling and get promised that someone will provide feedback soonest but NOPE!!