SB
Shaun B
1 reviews | Active since Nov 2019
02 Jan 2020, 16:41
Terrible customer service
Rcs gives us the option to get cash from your store card. Error when I try use the app to do this and when I call it is utterly useless. I had to hang up after being on hold for 45min having not even spoken to anyone at all. I love the Rcs card but you guys seriously need to improve customer service. Your customer service is currently non existant
Helpful (0)
Replies (3)0
Replies (3)
RCS's replyOfficial
02 Jan 2020, 17:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply02 Jan 2020, 17:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
02 Jan 2020, 17:46Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards
RCS Group
RCS's reply02 Jan 2020, 17:46
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards
RCS Group
SB
Shaun B's updateReviewer Update
02 Jan 2020, 23:19Well you have helped me with the cash advance but this complaint is about your customer service. That issue is still to be resolved. But I have received a call and the agent told me that they have started training more customer support representatives and that they should have improved customer support by end of January
SB
Shaun B's update02 Jan 2020, 23:19
Reviewer Update
Well you have helped me with the cash advance but this complaint is about your customer service. That issue is still to be resolved. But I have received a call and the agent told me that they have started training more customer support representatives and that they should have improved customer support by end of January