Terrible Customer Service

Item: RCS
Rating: 1
Author: Melanie S

After being an excellent customer paying my Makro Credit account on time every month and even settling my account to make my card clean again they go and close my account which I did not request I called to enquire why and was told sorry there is nothing they can do. Maybe a blessing in disguise but still none the less terrible service.

Helpful (0)

Replies (2)

RCS's replyOfficial

11 Oct 2022, 14:36

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS's reply11 Oct 2022, 14:36

Official

RCS's replyOfficial

12 Oct 2022, 16:21

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply12 Oct 2022, 16:21

Official