Terrible customer service

<p>On the 29June 2016 a letter of settlement and account closure was forwarded to RCS team stating the amount that has been paid into their account which was R3219. A request was made that the account be closed as soon as the payment was received and that should there be a credit balance, it should be credited back to me as the client. </p> <p>After sending this letter and making the payment i was under the impression that my account will be closed. To my surprise after two months of requesting this my account is still not closed and I have a credit balance of R797.37. </p> <p> I spoke to one of the customer service agents today who told me that I must send another letter to cancel this account and that it will take 36 days to cancel it because they still need to monitor my account. I mean I havent used this account in months and Im sure they can see that so why would I all of a sudden want to use it again when I have requested to cancel it. It just doesn't make sense!!! And what irritates me the most is that I wont be credited back the full amount because of interest and service fee that will be charged. But had they done their job initially there wouldnt be any charges.</p> <p> I want this acconut closed ASAP, not in 36 days! and I want the full amount that I over paid to be credited back to me.</p> <p> </p> <p>Katleho Skosana</p> <p> </p>