Terrible communication

RCS is absolutely ***********! Since they took over from EDCON they have been harassing me and keep on saying my account is in arrears. They phone me each and every month and I keep on telling the same story and sending proof of payments and they keep on saying they will ‘escalate’ the matter and will make a note on my account, etc, but next month they phone me again! I get paid on or before the 8th pf each month, so I make payments on the 8/ 9/ 10th of each month. To avoid being charged interest for late payments, I made an extra payment on 30 April this year to be one payment ahead, and ever since RCS took over, they ‘missed’ this double payment and think that I am in arrears. Obviously they are charging me interest and collection fees which is nonsense. Just to get them off my case, I made a double payment this month, because this whole concept is too big for them to understand and no one seems to respond to the proof of payments sent and all the other phone calls I made to try to correct this matter. Anyway, I will be closing my Edgars account next month and I will never have an account where RCS is in charge ever again.