SM
Saabirah M

1 reviews | Active since May 2019

13 May 2019, 17:36

Terrible, appalling, disgusting, pathetic.

Im sorry to say but RCS is definitely not a business anyone should deal with. First and foremost, the company lacks customer service, if you ask for assistance on Facebook, they send you silly generic responses, the turnaround time is bad, the agents do not know how to converse, and they do absolutely nothing to help their customers whatsoever!. Yet alone going out of their way to make a customer happy! A customer is the backbone of any company but if you treat them badly or do not offer any assistance then you potentially lose out on a good customer! Ever since i have opened this account i have been paying well..Obviously im not happy, this is just pathetic

0
Replies (3)
RCS
RCS's reply14 May 2019, 13:58
Official
Good day 
 
We herewith acknowledge receipt of your complaint.
 
We have escalated your complaint to the relevant department for further assistance.
 
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
 
Kind Regards
RCS Group

Best regards,

RCS
RCS's reply17 May 2019, 11:22
Official
Good day
 
We are pleased to inform you that your complaint has been resolved.
 
Please accept our apologies for the inconvenience this may have caused you.
 
We trust you find the above in order.
 
Kind Regards,
RCS CARDS

Best regards,

SM
Saabirah M's update17 May 2019, 11:57
Reviewer Update
Please dont expect me to re rate your serviceand give you a good rating. For ****