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kN
khasiefah N

1 reviews | Active since Aug 2014

04 Dec 2017, 17:59

TAKKIE TOWN

SO REGRET OPENING A TAKKIE TOWN ACCOUNT THEY CANT EVEN CHECK YOUR BALANCE DUE OR AVAIALBLE BALANCE OR PRINT A STATEMENT EVERYTHING THEY MUST CALL RCS WHO TAKES HOURS TO ANSWER AND STILL DONT EVVEN KNOW WHAT THEY DOING, I HAVE ASKING FOR A FULL STATEMENT BECAUSE SOMEHOW SOMETHING WENT WRONG ON MY ACCOUNT, ALSO THE RCS AGENT ADVISED I HAVE A ERROR CODE....PLEASE ASK HIM HOW MUST THE CUSTOMER KNOW THEIR ERROR CODE MEANING.... I WANT SOMEONE TO SORT THIS ACCOUNT OUT AND WE NEED TO GET TAKKIE TOWN ACCESS TO VIEW BALANCES ATLEAST AND NOT HAVING TO CALL RCS WHO IS NEVER AVAIL OR DELAYED. TAKKIE TOWN CAN HELP YOU WITH NOTHING STORE CARD IS USELESS DUE TO RCS AND TAKKIE TOWN CAN ONLY REFER YOU TO RCS FOR EVERYTHING CANT EVEN PASS ON A MESSAGE, USELESS ACCOUNT TO HAVE,

0
Replies (3)
RCS
RCS's reply06 Dec 2017, 09:17
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

RCS
RCS's reply06 Dec 2017, 09:20
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS

kN
khasiefah N's update19 Dec 2017, 09:35
Reviewer Update
not resolved - RCS agent who contacted me was not very helpful or even understood what i said or gave me a chance to talk. so no. and i still cant view my balance or anything instore i have to waist airtime calling or ussd that charges.... why did rcs link up with takkie town? if i have to go via rcs for all takkie town for all queries. i feel i opened an account with takkie town and they have to deal with rcs not me i am takkie town customer and takkie town is rcs customer...if i wanted a rcs account i wouldve opened one but i wanted a takkie town account...they dont tell the customer its a rcs account so you have to contact rcs for everything even for your payment due and the staff are not clued up with anything at all...they refer you. i went to takkie town they called rcs again recently and i was told that i am getting a error ??? code on my account so i cant buy how does the customer know what that code is if the takkie town agent dont even know the rcs agent didnt even know he had to ask someone else....very unprofessional.