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eparrington E
1 reviews | Active since Mar 2009
06 May 2021, 12:47
TAKING OVER OF EDGARS ACCOUNT A TOTAL JOKE
Since the communication on the 14th August 2020 were I was informed of the changes to my account I have YET to receive a proper statement of account. I refuse to have to phone (at my cost to boot) ***to get my balance etc.
As a financial institution it should surely be a LAW that you keep a client informed of these matters and not expect the client to have to chase after the details.
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RCS's replyOfficial
06 May 2021, 13:32Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply06 May 2021, 13:32
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group