Taking money from clients ********ly

I closed my Game account nearly 3 months ago to find out this never happened! RCS called me and the lady said she will close it. I am afraid it is not going to be that easy to get rid of me. R16-49 was taken from me ********ly. Someone from either Game or RCS had not done their job and if RCS thinks they can simply take money from my account without consent I have news for them. It might only be 16.49 but how many other clients do they do this to I wonder? When I pointed out that I am owed a refund the lady indicated to me that I need to phone their client services. So let me just understand this real quick. RCS/Game *****s up, then I have to waste my time and again my own money to call them to resolve an issue they were the cause of? I refused to do this and demanded that a supervisor call me. She indicated with a terrible attitude she will get someone to give me a call (yeah right and ***s will fly) all the while her fellow employees are having a giggle in the background, REAL PROFESSIONAL RCS. Your service sucks! I want my money refunded and this issue resolved ASAP! I am sick and tired of comp. thinking they can do as they please!